Frequently Asked Questions - BBPS

A status will be assigned to each complaint, below are the various steps and their description.

Step 1: Enter Complaint ID, Mobile No. or Date range

Step 2: View details and status Complaint Status: Logged, Assigned, Pending with BBPOU, Resolved,
Reassigned, Escalated

A customer can raise a complaint directly from any bank application/ BBPS Website. There could be two types of complaints;

1. Transaction-based complaint: This type of complaint is raised by a customer either for a successful or pending / failed transaction. The customer can initiate a complaint either at an agent outlet/bank channel or the BBPS website. Mobile No. or Transaction ID will be used as a unique reference number for raising complaints.

2. Service-based complaint: This type of complaint is raised by a customer for non-transactional issues Transaction based complaints will undergo validation at biller levels

BBPS services are available 24 hours of the day, all days of the week, throughout the year includes all public holidays

The amount will be returned to the customer through the same payment mode within 2-3 working days.

Payment confirmation shall be received on registered mobile / e-mail (As provided while making bill payment) upon successful completion of the transaction instantaneously.

A user will get successful transaction status and BBPS bill receipt in electronic/email/SMS/Print form.