The Reserve Bank of India (RBI) has designed the Bharat Bill Payment System (BBPS), which is managed by the National Payments Corporation of India (NPCI). Customers of Mahindra Finance can pay their loan EMIs with ease using BBPS through mobile banking app, UPI app, and mobile wallets. BBPS is a safe and secure payment system that can be found on multiple payment apps like Paytm, Google Pay, PhonePe, BHIM etc.
Customer can pay from any 3rd party app like Gpay, PhonePe or paytm.
Customer will select Loan Repayment option after which they will select “Mahindra and Mahindra Financial Services Limited” as lender.
Customer will enter Loan Account No. or registered Mobile number or Vehicle number and edit/confirm EMI and proceed with the payment. After successful payment, the customer receives a transaction
confirmation message.
Find the information you need quickly and easily with our comprehensive list of frequently asked questions.
BBPS facilitates a plethora of payment modes through which users can make a bill payment. The
payment modes options at BBPS are Debit Cards, IMPS, UPI, Internet Banking & Wallets.
The user would get instant confirmation and receipt once the transaction is completed successfully and An SMS would also be triggered by the bank/non-bank
A user will get successful transaction status and BBPS bill receipt in electronic/email/SMS/Print form.
Payment confirmation shall be received on registered mobile / e-mail (As provided while making bill payment) upon successful completion of the transaction instantaneously.
The amount will be returned to the customer through the same payment mode within 2-3 working days.
BBPS services are available 24 hours of the day, all days of the week, throughout the year includes all public holidays
A customer can raise a complaint directly from any bank application/ BBPS Website. There could be two types of complaints;
1. Transaction-based complaint: This type of complaint is raised by a customer either for a successful or pending / failed transaction. The customer can initiate a complaint either at an agent outlet/bank channel or the BBPS website. Mobile No. or Transaction ID will be used as a unique reference number for raising complaints.
2. Service-based complaint: This type of complaint is raised by a customer for non-transactional issues Transaction based complaints will undergo validation at biller levels
A status will be assigned to each complaint, below are the various steps and their description.
Step 1: Enter Complaint ID, Mobile No. or Date range
Step 2: View details and status Complaint Status: Logged, Assigned, Pending with BBPOU, Resolved,
Reassigned, Escalated