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Content for above process
Written representation to NBFC concerned
Written representation to NBFC concerned
If reply is not received from NBFC or customer remains dissatisfied with the reply of NBFC
If customer has not approached any forum
File a complaint with NBFC Ombudsman (not later than one year after the reply from NBfC)
Proceedings before the Ombudsman are summary in nature. They promote settlement through conciliation → If not reached, can issue Award/Order
Yes, If Ombudsman’s decision is appealable → Appellate Authority: Deputy Governor, RBI
No, this is an Alternate Dispute Resolution mechanism. Customer is at liberty to approach any other court/forum/authority for the redressal at any stage
Chennai
C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044
Tel No. 25395964
Fax No. 25395488
Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
Mumbai
C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022
Tel No.
2300 1280
Fax No. 23022024
Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
New Delhi
C/o Reserve Bank of India Sansad Marg, New Delhi – 110001 STD Code: 011
Tel No.
23724856
Fax No. 23725218-19
Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
Kolkata
C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700001 STD Code: 033
Tel No.
22304982
Fax No. 22305899
West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand
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