RBI has integrated the three Ombudsman schemes of RBI namely, (i) the Banking Ombudsman Scheme, 2006; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019; into an Integrated Ombudsman Scheme, 2021.
The Integrated Ombudsman Scheme, 2021 is effective from November 12, 2021.
Grounds for filing a complaint with Ombudsman:
Complaint related to deficiency in service by MMFSL can be raised within 1 year after occurrence of the following events:
Procedure for filing the complaint:
The complaint may be lodged online through the portal designed for the purpose (https://cms.rbi.org.in).
The complaint may also be submitted through electronic or physical mode to the Centralised Receipt and Processing Centre as notified by the Reserve Bank.
Award from Ombudsman:
Complainant to furnish letter of acceptance (if satisfied) of the award to MMFSL, within 30 days from the date of receipt of the copy of award.
MMFSL shall comply with award within 30 days from the date of receipt of the letter of acceptance from complainant.
The Customer may, aggrieved by an Award or rejection of a complaint, within 30 days of the date of receipt of the Award or rejection of the complaint, prefer an appeal before the Appellate Authority.
For more details, refer:“THE RESERVE BANK - INTEGRATED OMBUDSMAN SCHEME, 2021”:
Email: [email protected]
Toll free number: 1800 233 1234 (Mon–Sun, 8am to 10pm)
(Except National Holidays)
WhatsApp number: 7066331234
For illustration purpose only
Total Amount Payable