Key Account Manager

Why Join Us?

At Mahindra Group, we provide an exciting and inclusive work environment that values collaboration, agility, and boldness. With SOAR program, we hope to give women on Career Break a seamless transition back into the workforce with exciting opportunities. So, brush up your skills, believe in yourself & give it your best shot!

At Mahindra, Together We Rise!

Key Account Manager At Mahindra Finance

The Key Account Manager at Mahindra Finance will be responsible to Retain & grow customer
relationships for a greater share of wallet while ensuring outstanding customer experience.

What You’ll Do?

• Develop a solid and trusting relationship between major key clients and company.
• Co-ordinate for pre-sales and post-sales processes and follow-ups.
• Ensure high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing customers by continuously proposing innovative solutions to meet & exceed expectations.
• Ensure delivery of optimal products and services in a timely manner.
• Serve as the link of communication between customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain
  trust.
• Create continuous customer engagement programs to ensure top-of-mind recall for MMFSL
  product suite.
• Prepare regular reports, MIS of progress and forecasts for all stakeholders using key account metrics.

What We Value?

5-8 Yr experience (majorly in Leasing, other relevant experience includes Auto Finance)