Annex I
Ombudsman Scheme for Non-Banking Financial Companies, 2018 : Salient Features
Grounds for filing a complaint by a customer:
How can a customer file complaint?
How does Ombudsman take decision?
Can a customer appeal, if not satisfied with decision of Ombudsman?
Yes, If Ombudsman’s decision is appealable → Appellate Authority: Deputy Governor, RBI
Note:
Refer to www.rbi.org.in for further details of the Scheme
Annex I
Address and Area of Operation of NBFC Ombudsman
Sr.No | Centre | Centre Address of the Office of NBFC Ombudsman | Area of Operation |
---|---|---|---|
1. | Chennai | C/o Reserve Bank of India Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry |
2. | Mumbai | C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 2300 1280 Fax No. 23022024 | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
3. | New Delhi | C/o Reserve Bank of India Sansad Marg, New Delhi - 110001 STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir |
4. | Kolkata | C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata-700001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand |
Email: [email protected]
Toll free number: 1800 233 1234(തിങ്കൾ-ഞായർ, രാവിലെ 8 മുതൽ രാത്രി 10 വരെ)
(Except National Holidays)
WhatsApp number: 7066331234
ഇവിടെ ക്ലിക്ക് ചെയ്യുക ഏറ്റവും അടുത്തുള്ളത് കണ്ടെത്താൻ മഹീന്ദ്ര ഫിനാൻസ് നിങ്ങൾക്ക് ചുറ്റുമുള്ള ശാഖ
For illustration purpose only
Total Amount Payable
50000