Bharat Bill Payment System (BBPS)

The Reserve Bank of India (RBI) has designed the Bharat Bill Payment System (BBPS), which is managed by the National Payments Corporation of India (NPCI). Customers of Mahindra Finance can pay their loan EMIs with ease using BBPS through mobile banking app, UPI app, and mobile wallets. BBPS is a safe and secure payment system that can be found on multiple payment apps like Paytm, Google Pay, PhonePe, BHIM etc.

Features & Benefits

How To Make Payment Through Bharat Bill Pay

Step 1

Customer can pay from any 3rd party app like Gpay, PhonePe or paytm.

Step 2

Customer will select Loan Repayment option after which they will select “Mahindra and Mahindra Financial Services Limited” as lender.

Step 3

Customer will enter Loan Account No. or registered Mobile number or Vehicle number and edit/confirm EMI and proceed with the payment. After successful payment, the customer receives a transaction
confirmation message.

Frequently Asked Questions

Find the information you need quickly and easily with our comprehensive list of frequently asked questions.

What are the different payment modes in BBPS?

BBPS facilitates a plethora of payment modes through which users can make a bill payment. The
payment modes options at BBPS are Debit Cards, IMPS, UPI, Internet Banking & Wallets.

Will I get a payment receipt after the bill payment has been made?

The user would get instant confirmation and receipt once the transaction is completed successfully and An SMS would also be triggered by the bank/non-bank

How do I know that my bill is paid?

A user will get successful transaction status and BBPS bill receipt in electronic/email/SMS/Print form.

How long will it take for the payment confirmation?

Payment confirmation shall be received on registered mobile / e-mail (As provided while making bill payment) upon successful completion of the transaction instantaneously.

If the transaction is not completed when will I get my money back?

The amount will be returned to the customer through the same payment mode within 2-3 working days.

What are the timings for BBPS transactions?

BBPS services are available 24 hours of the day, all days of the week, throughout the year includes all public holidays

Is there any transaction limit for making payment using BBPS?

A customer can raise a complaint directly from any bank application/ BBPS Website. There could be two types of complaints;

1. Transaction-based complaint: This type of complaint is raised by a customer either for a successful or pending / failed transaction. The customer can initiate a complaint either at an agent outlet/bank channel or the BBPS website. Mobile No. or Transaction ID will be used as a unique reference number for raising complaints.

2. Service-based complaint: This type of complaint is raised by a customer for non-transactional issues Transaction based complaints will undergo validation at biller levels

How can I track my complaint status?

A status will be assigned to each complaint, below are the various steps and their description.

Step 1: Enter Complaint ID, Mobile No. or Date range

Step 2: View details and status Complaint Status: Logged, Assigned, Pending with BBPOU, Resolved,
Reassigned, Escalated

Best Practices For Making Payments

Do's-

Download the official ‘Mahindra Finance’ App from Play Store/App Store
Always pay your EMIs through the mentioned Digital/Physical payment modes
Ensure that you get a receipt/e-receipt post making your EMI payment
Connect with us on our Toll Free Number – 1800-233-1234 in case if you need any clarification

Don’ts-

Do not download the App by clicking on a link sent by any individual or unknown entity to you.
Make payments only to the Mahindra Finance account and not to any individual/employee
account.
Do not share your personal details like Pan Card Number, Aadhar Number, KYC/Loan details
with anyone other than Company’s authorised personnel

Download App

BBPS: A Trusted Payment Solution