Utility Vehicle Loans
Commercial Vehicle Loans
Pre-owned Car Loans
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Q1 Do I have to mortgage land to get a tractor loan?
No, the tractor loan will be available without the mortgaging of land.
Q2 What are the advantages of choosing Mahindra Finance for tractor finance?
Convenience: Minimal documentation
Reach: Strong network of branches in rural and semi-urban India
Speed: Loan approval within 2 working days.
Q3 How do I approach Mahindra Finance for a tractor loan?
You can obtain your loan through any Mahindra Finance branch. You can even apply online, and receive a call back from a Mahindra Finance executive in your city or town.
Q4 What are the minimum and maximum tractor loan amounts offered?
There is no fixed minimum-maximum amount. Tractor loan amounts can be customised to suit your individual needs.
Q5 What are the tractor loan tenure options?
The minimum period is 3 months and the maximum period is 5 years.
Q6 What is the down payment?
The down payment is a balance between the vehicle price and the tractor loan amount. However, you can choose to make a higher down payment depending upon the finance option and your personal needs.
Q1: What is the maximum finance amount of loan available for utility vehicles?
The finance amount is based on vehicle price & the loan eligibility as per the profile.
Q2: Do you finance just the utility vehicles alone or the accessories as well?
We do not fund any accessories unless it is a standard fitting by OEM.
Q3: What is the interest rate for loans?
The interest rates offered are reasonable and are determined by the location of the customer, loan tenure and customer profile.
Q4: What is the maximum repayment time for a loan?
The loan is available for a maximum period of 5 years.
Q5: How much time does loan sanctioning take?
Normally, the approval is given in one working day subject to the submission of the required documents. To check the documents required, click here.
Q6: Will you give me a copy of the agreement duly filled in for my records?
Yes, a copy of the agreement will be provided to the applicant post loan disbursement.
Q7: Do you need any collateral security to avail loan on utility vehicles?
No, collateral security is not required.
Q8: Will you require a guarantee always?
Q9: What should I do in case I wish to replace my PDCs?
To do so, you can send your request to the nearest Mahindra Finance branch. Click here to view a list of our branches.
Q10 Can I remit the installments in any branch?
Yes. You can remit your installments in any of our branches. Click here to view a list of our branches.
Q11 What is the procedure in case I wish to foreclose my account?
Under the finance agreement, foreclosure is not contemplated. However, upon your specific request, we may advise the settlement amount to you and on remittance of the same, the necessary termination papers would be issued post loan closure.
Q12 What should I do when my contract tenure gets over?
On payment of the last installment and any other pending dues as per the agreement, the termination papers including the RTO related papers would be issued.
Q13 What papers do I have to collect on termination?
The termination letter
The no-Objection letter addressed to the RTO
Insurance endorsement cancellation letter
Q14 What should I do in the case of address change? Whom should I intimate?
You can intimate the concerned branch, which you normally deal with. Otherwise, you can email us by clicking here.
Q15 Is a third party insurance cover enough?
Comprehensive insurance coverage is mandatory.
Q16 Do you insist that insurance has to be done only through your agent? Can I take responsibility for insurance on my own?
We do not insist on this, but please feel free to arrange for comprehensive insurance and produce the policy copy with our endorsement in time. We are always committed to our customers to provide a one-stop solution for all loans & insurance needs. We offer one of the best insurance solutions through our subsidiary company Mahindra Insurance Brokers Ltd. However, if you pay the premium along with monthly installments, we can take care of your insurance needs.
Q17 What are the loan tenure options for MUVs & SUVs?
Our innovative and flexible repayment tenures are designed to suit the need of every borrower, with convenient and comfortable schedules. We offer monthly, quarterly and half-yearly repayment schedules depending on the type of product.
Q1 Do you give loans for all car makers?
We finance most of the passenger and multi-utility vehicles available in the market.
Q2 What is the maximum amount of car loan available?
The auto finance amount is based on the vehicle bought and the profile of the customer. Funding is available up to 100% on ex-showroom value.
Q3 Do you finance just the cars or the accessories as well?
We do not fund any accessories unless it is a standard fitting.
Q4 What is the car loan interest rate?
The interest rates offered are reasonable and are based on the location of the customer, tenure of loan and customer profile.
Q5 Is your quote on a flat rate basis or on a diminishing balance basis?
We quote on a flat rate basis.
Q6 What is the maximum repayment period for an auto loan?
The auto loans from Mahindra Finance are available for a maximum period of 5 years.
Q7 How much time does loan sanctioning take?
Normally, the approval is given in one working day after all the required documents are submitted. To check the documents required, click here.
Q8 Will you give me a copy of the agreement duly filled in for my records?
Yes, a copy of the agreements will be provided.
Q9 Do you need any collateral security?
No, we do not take collateral security.
Q10 Will you always require a guarantee?
Not always; the requirement is dependent on the customer’s financials, which need to meet our credit criteria.
Q11 What should I do in case I wish to replace my post-dated cheques?
For this, you must send your request through one of our nearest branches. Click here to view a list of our branches.
Q12 Can I pay the monthly installments in any branch?
Yes, you can pay your EMIs in any of our branches. Click here to view the list of our branches. You can also pay your installments online. Click here to know more.
Q13 What is the procedure in case I wish to foreclose my account?
To foreclose your loan, you must visit your nearby branch to put in a request. Upon your specific request, we will present the settlement amount (while will include a foreclosure fee) and once you’ve paid the same, the necessary termination papers will be issued.
Q14 What should I do when my contract tenure gets over?
On payment of the last installment and any other dues as per the agreement, the termination papers including the RTO related papers would be issued and delivered to your address.
Q15 What papers do I have to collect on termination?
The no-objection letter addressed to the RTO
Q16 What should I do in the case of an address change? Whom should I intimate?
You can intimate the branch, which you normally deal with. You can also email us at [email protected].
Q17 Is a third party insurance cover enough?
No, comprehensive coverage is required.
Q18 Do you insist that insurance has to be done only through your agent? Can I take responsibility for insurance on my own?
We do not insist on this, but please take care to arrange for comprehensive insurance and produce the policy copy with our endorsement in time. However, if you pay the premium along with monthly installments, we can take care of your insurance needs.
Q1 Do you provide commercial vehicle finance & construction equipment finance?
Yes, we provide loans on commercial vehicles and construction equipment of all major manufacturers.
Q2 Do you finance the body construction as well?
The finance for body construction is extended for certain customer profiles as defined by product policy.
Q3 What is the maximum amount of finance given?
The maximum amount of finance depends on the customer profile and the product.
Q4 Do you quote on a flat rate basis or on diminishing balance basis?
We work on a monthly reducing interest rates.
Q5 Is there any additional service charges or document charges?
We levy product specific, document and stamp charges on actual basis as levied by the statutory authority and also depends on the place of execution of the contract.
Q6 How much time does loan sanctioning take?
Normally, the loan is sanctioned within 24 hours after all the required documents are submitted.
Q7 Will you give me a copy of agreement duly filled in for my records?
Yes, a copy of the agreement will be provided to the applicant.
Q8 Do you always require a guarantee?
We require a guarantor or co-applicant depending on the profile of the customer and product.
No collateral security required.
Q10 Do you have a tie-up with leading automobile manufacturers/dealers?
Yes, special promotions and tie-ups with several manufacturers/dealers will be running at various locations and at various points of time.
Q11 Can I change dealers at any point of time?
Yes, you can. However, it is always preferred to select the dealer who is nearer to your business or residential location for better after-sales service.
Q12 Can I make bulk part payments to reduce the finance amount and also have a revised repayment structure?
We accept bulk part payments. However, the excess amount will be parked in a suspense account and will not result in the reduction of the loan outstanding or reduction in IRR.
Q13 Can I pay the monthly installments in any branch?
Yes, you can pay your EMIs in any of our branches.
Q14 Can I issue cheques drawn on banks where you do not have branches?
Yes. However, a charge will be levied for the collection of such cheques.
Q15 When will you send me the statement of accounts?
Statement of accounts would be sent after we receive a request from you.
You can intimate the branch, which you normally deal with.
Q17 Is a third party insurance cover alone enough?
Comprehensive policy is mandatory as per the rules laid down by the concerned authority.
Q18 Is it necessary that the insurance must be done only through your agent? Can I take the responsibility on my own?
We have in-house Mahindra Insurance Broker Limited which can take care of all your insurance needs and can give you the best deal.
Q19 How do I obtain commercial vehicle finance?
Our field executive would inform you on the documents & vehicle quotation required from your end and visit you at your residence/office to collect the same and forward the same to our credit team for appraising. On approval of the loan, our field executive will visit you to have the loan agreement & PDC/ACH signed, post the same, we will release the Deliver Order to the concerned dealer.
Q20 How do I obtain finance for my construction equipment?
Our field executive would inform you on the documents & vehicle quotation required from your end and visit you at your residence/office to collect the same and forward the same to our credit team for appraising .On approval of the loan, our field executive will visit you to have the loan agreement & PDC/ACH signed, post the same, we will release the Deliver Order to the concerned dealer.
Q1 How do I approach Mahindra Finance for a pre-owned car loan?
Contact or visit your nearest Mahindra Finance branch. You can even apply online, and we’ll get in touch with you shortly.
Q2 What are the eligibility criteria for availing a pre-owned car loan?
Eligibility for a pre-owned car loan from Mahindra Finance depends on the individual appraisal and the product, and all loans are given at the sole discretion of the company.
Q3 What are the minimum and maximum loan amounts given?
It depends on the age and condition of the vehicle and repayment capability of an individual.
Q4 What are the tenure options under pre-owned car loans?
Minimum 1 year and maximum 5 years, depending on the age and condition of the vehicle.
Q5 How much time will it take for pre-owned car loan to be approved?
Our extensive network of branches at over 1200+ locations have speedy and simple documentation processes and with the capability of our executives to take quick, smart decisions, the process of obtaining a used car loan is a quick and smooth one.
Q1 Do you finance all makes of three wheelers?
Yes, we provide finance for all major three wheelers that are currently available in the Indian market.
Q2 What is the maximum finance amount of 3 wheeler loan available?
The finance amount is based on the vehicle bought and the profile of the customer.
Q3 Do you finance the vehicles alone or the accessories as well?
Q4 What is the interest rate for auto rickshaw loans?
The interest rates offered are best in industry and are determined by the location of the customer, tenure of loan and customer profile.
Q5 For what time period is the three wheeler loan available?
The three wheeler loan is available for a maximum period of 4 years.
Q7 Do you need any collateral security?
Q8 Will you require a guarantee always?
Q9 What should I do in case I wish to replace my PDCs?
To do so, you can send your request through one of our nearest branches. Please see 'Our Network' to view a list of our branches.
Q10 Can I remit the installments in any branch?
Q11 What is the procedure in case I wish to foreclose my account?
Under the finance agreement, foreclosure is not contemplated. However, upon your specific request, we may advise the settlement amount to you and on remittance of the same, the necessary termination papert
Q12 What should I do when my contract tenure gets over?
On payment of the last installment and any other dues as per the agreement, the termination papers including the RTO related papers would be issued.
Q13 What papers do I have to collect on termination?
The Termination letter
The No-Objection letter addressed to the RTO
Q14 What should I do in the case of address change? Whom should I intimate?
You can intimate the branch, which you normally deal with. Otherwise, you can email us by clicking here.
Q15 Is a third party insurance cover enough?
Q16 Do you insist that insurance has to be done only through your agent? Can I take responsibility for insurance on my own?
Q17 Will you give me a copy of the agreement duly filled in for my records?
Q1 How much finance can I avail of?
You can avail finance of up to on-road 85% of the invoice price of the two-wheeler.
Q2 What are the tenure options?
The tenure options available are up to 36 months.
Q3 Do I have the option of pre-paying the entire bike loan amount?
Yes, at a nominal pre-closure rate.
Q4 How long will it take to process the two-wheeler loan?
The 2-wheeler loan process will be completed within two days.
Q5 Can I get a bike loan without proof of income?
Yes, with other documents in place.
Q1: What type of houses is financed by home loans?
Independent houses and flats/apartments of a permanent nature having a valid title are applicable. They need to have building approvals from civic authorities and also house properties which may be under construction or completed and ready to occupy.
Q2 What is the security required for home loans?
The security required for a loan would be an equitable or simple registered mortgage of the house being financed. The type of mortgage to be created will depend on the documents of title (ownership) being submitted/made available. After a preliminary examination of the papers submitted by an applicant, our legal officers will advise the type of mortgage that would be required.
Q3 What are the 'rate of interest' options for home loans?
Fixed for all customers other than salaried semi-urban class customers:
The rates will be fixed during the tenure of the loan and applicable as prevalent on the date of 1st disbursement, subject to revision every 3 years depending on the money market conditions.
Variable for salaried semi-urban and urban class customers:
The rates will fluctuate as per the money market conditions and will be notified from time to time.
Q4 How do I repay a home loan?
Based on your repayment capacity, the loan can be repaid in monthly, quarterly or half yearly equated installments by way of EMI/EQI/EHI comprising of principal and interest.
Repayment of the loan can be made by cash/cheque/demand draft at any of MRHFLs offices. Repayment can also be made at collection centres approved by MRHFL.
Q5 Can I prepay the home loan ahead of schedule?
The loan can be paid ahead of schedule and MRHFL will not levy early redemption charges.
Q1: How long will it take for me to receive my personal loan?
It will take just two working days.
Q2 Do I need a bank account in order to receive my personal loan?
Q3 Where can I get a personal loan from?
You can get your personal loan from any Mahindra Finance branch. Click here to locate a branch nearest to you.
Q4 What is the minimum and maximum amount that can be issued as a personal loan?
The loan amount will be based on the eligibility of the applicant.
Q5 What is the maximum loan repayment period possible?
The maximum repayment period is 2 years.
Q6 How can I repay a personal loan?
The personal loan can be repaid by Local PDC, ECS or by the way of Salary Deduction.
Q7 How will the personal loan amount be given to me?
By the way of cheque or direct credit to your account.
Q8 Can I prepay my personal loan?
Yes, you can prepay your personal loan at a nominal pre-closure rate.
Q1 How do I approach Mahindra Finance for project financing?
You may reach us at 022-6632-7940. You may also email your queries at [email protected]
Q2 How much project financing can I avail of? How is the quantum decided?
The project loan quantum is decided based on your requirement, credit assessment and repayment capacity. However, it is limited to Rs. 40 crore.
Q3 What can be accepted as security for my project finance?
We accept a wide range of securities. The spectrum includes land & real estate property, plant & machinery, equipment, Fixed Deposits, Deposit Certificates, KVP, NSC, securities issued by Central and State Governments, gold and other cash equivalents, life insurance policies and others.
Q4 How long will it take to get the project loan?
The project loan will be processed within 20 working days provided everything is in place.
Q5 How do I repay my project loan?
You have the flexibility of opting for Equated installment, Bullet Repayment or Ballooning Repayment (depending on the requirements of your business). PDCs, ECS mandate or Electronic Transfers are all accepted means of payment.
Q6 Can I prepay the project loan?
Yes, you can prepay the business loan. Foreclosure charges at 2% shall be applicable on the principal outstanding.
Q1 How do I approach Mahindra Finance for an equipment finance?
Q2 How much equipment financing can I avail of? How is the quantum decided?
The equipment finance quantum is decided based on your requirement, credit assessment and repayment capacity. However, it is limited to Rs. 25 crore.
Q3 What can be accepted as security?
Q4 How long will it take to get an equipment finance?
Equipment financing will be processed within 10 working days provided everything is in place.
Q5 How do I repay my equipment loan?
You have the flexibility of opting for Equated installment, Bullet Repayment or Ballooning Repayment (depending on the requirements of your business). PDCs, ECS mandate and Electronic Transfers are all accepted means of payment.
Q6 Can I prepay the equipment loan?
Yes, you can prepay the loan. Foreclosure charges at 2% shall be applicable on the principal outstanding.
Q1 How do I approach Mahindra Finance for corporate finance?
Q2 How much corporate loan can I avail of? How is the quantum decided?
The corporate loan quantum is decided based on your requirement, credit assessment and repayment capacity. However, it is limited to Rs. 25 crore.
Q3 What can be accepted as security?
Q4 How long will it take to get a corporate finance?
Your corporate finance will be processed within 10 working days provided everything is in order.
Q5 How do I repay my corporate loan?
Q6 Can I prepay the corporate loan?
Yes, you can prepay the corporate loan. Foreclosure charges at 2% shall be applicable on the principal outstanding.
Q1 How do I approach Mahindra Finance for a secured/unsecured business loan?
The application can be done through our easy, secure and fast mobile app or webpage. To apply now, click here. You may also email your queries at [email protected].
Q2 How much secured business loan can I avail of? How is the quantum decided?
We try to give the maximum amount based on your requirement and eligibility arrived by your business cash flow and valuation of the property. However, based on eligibility, you will be given the offer to accept the revised loan amount.
An unencumbered residential, commercial, industrial and land property is accepted as collateral.
Q4 How long will it take to get a loan?
You will get your eligibility amount sanctioned online itself. As you are aware, the secured business loan will be processed based on collateral. Therefore, we will take 3-4 working days to verify the value of collateral and ownership of collateral post receiving of the copy of property documents. Post the verification of collateral, it will take 48 hours to disburse the loan.
However, the unsecured business will be disbursed within 48 hours of document verification.
Q5 Who can apply for the loans?
Individuals, Proprietorship, Partnership, Public and Private Limited companies who require the loan for business expansion.
Q6 Can I use the loan for any other purpose?
Loans can be used only for the purpose mentioned in the application. We generally provide loans for Working capital, Business Expansion, Debt Substitution and Equipment purchase.
Q7 How do I repay my business loan?
We use NACH as the preferred mode of repayment. However, we offer flexibility and accept PDCs also.
Q8 Can I have small installments for an initial period of the secured business loan?
You have the flexibility of opting for Equated Installment, Bullet Repayment, Ballooning Repayment or Structured Repayment (depending on the requirements of your business).
Q9 If I have extra amount, can I prepay the business loan?
Yes, you can prepay the business loan. We do not have any foreclosure charges.
Q10 What is the process post submission of online application?
Our representative will contact you for the collection of documents to verify the data submitted online. Once the data is verified, we will process the disbursement of application. Mahindra Finance reserves the right to reduce or decline the loan post verification of documents.
Q11 Will my eligibility change post verification of documents?
If the data submitted by you in online application is verified by the documents submitted, then eligibility of loan amount may not change. However, Mahindra Finance reserves the right to reduce or decline the loan post verification of documents.
Q12 Will the data provided by me share with anyone?
Your privacy is of utmost importance to us and only information necessary for loan sanction and required as per regulatory/statutory guidelines will be shared with the statutory bodies.
Q13 Is it safe to share information like bank account login?
Mahindra Finance and its agents follow stringent data protection guidelines. During the entire process of loan appraisal and sanction, the account IDs and passwords are not stored on the Mahindra Finance or its agent system. There is no manual intervention in the process. The IDs and passwords are used for automatic data extraction from the bank systems. However, for any reason, if you don't wish to enter your ID or password, you can also download your bank statement from your bank's website and upload the same on our mobile application/website.
Q14 Can I alter my loan request and how?
Yes, you can alter your loan request while making an application. In case you face any issues with the same, please feel free to contact us and we'd be happy to help you.
Q15 I am stuck during the application process, what should I do?
If the FAQs did not help you with your query, please reach out to us at Toll Free no 18008439240 [Monday to Friday - 9:00 AM to 7:00 PM and Saturday - 9:00 AM to 2:00 PM] or email us at [email protected] and we would be happy to assist you.
Q1 How do I approach Mahindra Finance for a lease rental discounting?
You may reach us at 022-6632-7940. You may also email your queries at [email protected].
Q2 How much loan can I avail of? How is the quantum decided?
The loan quantum is decided based on your requirement, credit assessment and the value of rentals. However, it is limited to Rs. 25 crore.
Q3 What can be accepted as security for lease rental discounting loan?
The security for lease rental discounting loan will be the property against which the lease rentals have been discounted.
Q4 How long will it take to avail lease rental discounting loan?
The lease rental discounting loan will be processed within 10 working days provided everything is in place.
Q5 How do I repay my loan?
The repayment will be structured to match the cycle of rentals against which discounting has been done.
Q6 Can I prepay the loan?
Yes, you can prepay the loan. Foreclosure charges will be applicable.
Q1 How do I approach Mahindra Finance for bill discounting facility?
Q2 How much loan can I avail of? How is the quantum decided?
The loan quantum is decided based on your requirement, credit assessment and assessment of the OEMs/companies. However, it is limited to Rs. 40 crores.
Q3 Which bills are accepted for bill discounting?
Sales bills to reputed OEMs and companies are accepted for bill discounting.
Q4 What can be accepted as security?
Q5 How long will it take to get the loan?
The loan will be processed within 10 working days provided everything is in place.
Q1 What are the schemes of deposits available?
Cumulative as well as non-cumulative schemes are available for deposits.
Q2 What is the difference between a non-cumulative deposit and a cumulative deposit?
In a 'non-cumulative scheme' the interest is payable on a half yearly basis. The scheme will be convenient for pensioners who require a periodical interest payment. In the ‘'cumulative deposit scheme', the interest is payable at the time of maturity along with the principal. This scheme is suitable for people who do not require periodical interest payments and this can be thought of as a money multiplier scheme.
Q3 What is the minimum deposit amount for the cumulative deposit & the non-cumulative deposit schemes?
The minimum deposit for the cumulative deposit scheme is Rs.5,000/- and it is Rs.25,000/- half yearly and Rs.50,000/- quarterly for the non-cumulative scheme.
Q4 How do I tender the amount for the deposit?
The amount can be tendered by means of cheque/DD issued in favour of MMFSL – FIXED DEPOSIT and submitted to a HDFC Bank & Kotak Mahindra Bank collection centre. Alternatively, the depositor can send the DD payable to the corporate office at Mumbai.
Q5 Is there a prescribed form for making deposit?
Yes, an application for the deposit should be made on the prescribed form.
Q6 If parents for the minor are not alive, then who is to be deemed as the guardian?
Only the person(s) who have been appointed as guardian(s) by the competent court should sign the application. A copy of the court order has to be submitted to us.
Q7 Can a deposit be made in the name of minor alone?
Yes, you can make a deposit in the name of minor provided such minor is represented by his natural or legal guardian and the application form for the deposit is signed by the natural/legal guardian, on behalf of the minor. All communication in relation to the deposit shall be addressed to the guardian.
Q8 Can a Power of Attorney (POA) holder sign the deposit application form?
Yes, a copy of the Power Of Attorney is to be obtained and filled by the depositor.
Q9 Is there an extra interest rate for the senior citizen?
Yes, senior citizen will get an additional rate of 0.25% per annum.
Q10 Can a joint account be maintained?
Yes, a maximum of three people can maintain a joint account which would be payable to "Anyone or Survivor" or "No. 1 or Survivor". ANYONE OR SURVIVOR (A OR S) – On maturity, the deposit receipt can be discharged by anyone of the depositors. However, for a premature payment and loan, all the depositors` signatures are required.
Q11 How do I change my correspondence address & the other personal details?
You need to send a written application to FD processing center at Chennai with the proof of the same. On the receipt, the details will be updated within 7 working days.
Q12 Can a trust invest in FD?
Yes, the trust can invest in Mahindra Finance FD. If the trust is not registered or not willing to be registered in future, a letter duly signed by authorized signatories stating the trust is not registered & is not willing to be registered in future is required. Please note Mahindra & Mahindra Finance Services is not registered U/S 11(5) of income tax act. Hence, charitable trust may invest in Mahindra Finance FD at THEIR OWN RISK.
Q13 Can a company invest in FD?
Yes, a company can invest in FDs.
Q14 Is there any brokerage/incentive for deposits?
No, there is no brokerage/incentive for deposits.
Q15 Do you offer monthly interest on deposits?
No, the interest is payable only on a quarterly and half yearly basis.
Q16 What are the modes by which the interest is paid?
The interest is directly credited to the bank account via ECS.
Q17 Interest warrants are drawn from which bank?
All interest warrants are drawn on HDFC Bank, Mumbai, payable at par at all HDFC branches in India without any charges.
Q18 Can you send the interest warrants favoring the second depositors?
No, the interest will be paid to the first depositor only.
Q19 When will the interest be credited in non-cumulative scheme?
In a non-cumulative scheme, the interest will be credited on the 30th of June, 30th of September, 31st of December and the 31st of March of every financial year during the FD tenure.
Q20 What happens if the prevalent interest rates come down?
There will be absolutely no changes as we are obliged to pay the contracted rate till its maturity as per the current rules.
Q21 What happens if the prevalent interest rate goes up?
The decision rests solely upon the directives of the Reserve Bank of India. If the Reserve Bank of India is specific that the increase should bear a prospective effect from a particular time, it cannot be done immediately. The revised rates will apply only to fresh deposits and renewals. However, the benefit of the revision can be passed on to the existing depositors by a process of ‘premature renewal’ subject to RBI rules.
Q22 When is Income Tax deducted at source from interest?
If the estimated annual interest paid/credited or likely to be credited/paid on the deposit/s exceeds or is likely to exceed Rs.5000/- during the financial year, it is obligatory on the part of the deductor of tax to deduct income tax at source. However, to avoid such deduction of tax, the investors can furnish self-declaration in Form 15G/H or by submitting the exemption certificate FROM THE PERSPECTIVE INCOME TAX AUTHORITY for every financial year.
Q23 What is Form 15G and Form 15H and where do I get it from?
Form 15G/15H is a self-declaration by the depositor which can be obtained from the company or can also be downloaded from the company website - http://www.mahindrafinance.com. It is self declaration which needs no attestation by anybody except in the case of left hand thumb impression which needs to be attested by a Gazette Officer/Bank Official. Since a copy has to be retained in our files and one copy has to be sent to the IT dept, it is required to be furnished in Triplicate. We will send a preprinted Form 15G/15H declaration in the month of March to the existing depositors and the depositors are required to return the same in duplicate duly completed and signed by the depositor. Form 15G/15H is sent to the depositor on the basis of the estimated interest payable for the full financial year.
Q24 What is the difference between Form 15G and the Form 15H?
Declaration in the Form 15G can be made by an individual or a person (not being a company or firm). Hence, a company or firm cannot submit declaration in the Form 15G or in the Form 15H. Form 15G is meant for resident Individual who is below 60 years of age. 15H is meant for individuals i.e. for a senior citizen i.e. Individual who is of 60 years of age or more during the financial year. Eligibility for 15G/H if in case of individuals:-Form 15G: The Individual should be less than 60 years of age at the time of furnishing the declaration. The total income during the financial year (i.e. year 2016-17) should not exceed the basic exemption limit as per income tax i.e. Rs.2, 50,000/-. If the total income during the financial year exceeds or is likely to exceed Rs. 2, 50,000/- then the individual cannot submit Form 15G. Form 15H: If the individual is 60 years but less than 80 years of age, then the total income during the financial year (i.e. year 2016-17) should not exceed the basic exemption limit as per income tax i.e. Rs. 2,50,000/- If the individual is 80 years of age or more, then the total income during the financial year (i.e. year 2016-17) should not exceed the basic exemption limit as per the income tax i.e. Rs. 5, 00,000 /-. Eligibility for 15G if in case of person other than Individuals: 15G can be submitted by a HUF, Association of persons, Body of individuals & Artificial Juridical Person, if the total income during the financial year does not exceed the basic exemption limit as per the income tax i.e. Rs. 2, 00,000/-.for FY 2016-17
Q25 Is it not enough to furnish the form only once at the time of placing the deposit?
Yes, Form 15G/H will have to be submitted at the beginning of each financial year covering all the existing deposits and if the deposits are made during the year then a new Form 15G/H will have to be submitted. However, if there are any changes in the Income Tax laws, then a new form 15G/H would be required to be submitted.
Q26 What type of certificate do you get for the tax deducted at source and how is the certificate generated?
For the tax deducted at source, tax deduction certificates in the prescribed form 16A, giving details of the interest remitted to govt. etc. will be sent on quarterly basis if the deposit is under quarterly scheme, half yearly basis for deposit under half yearly scheme and at the end of the year in case of cumulative deposits. TDS certificate in form no.16A are generated quarterly on the basis of details provided in the quarterly TDS statement filed by the deductor of tax in TIN (Tax Information Network). For deduction of tax at source made on or after 01.04.2011, TDS certificate in Form 16A will be generated by the company through TIN central system and which is downloaded from TIN website with a unique TDS certificate number and shall be authenticated by using the digital signature.
Q27 In case of salaried person, if the Income Tax is deducted at source from salary, can he/she furnish 15G/15H?
No. As he/she is an assessed, the form 15G/15H cannot be furnished.
Q28 Can you open more than one account in the same order of names?
No, all deposits held in the same name or in the same order of names (in case of joint deposits) are required to be clubbed together for the purpose of calculation of income tax.
Q29 In case there is an urgent need of money, can a withdrawal be made from deposits?
According to the direction of the RBI, no withdrawal of deposit can be made within three months from the date of deposit/ renewal of deposit.
Q30 Will a certificate be generated even if no tax has been deducted?
Yes, a TDS certificate will be generated even for those cases where no tax has been deducted if the investor has submitted the Form 15G/H or submitted an Income Tax Exemption Certificate.
Q31 What will be the address printed on the TDS Certificates?
The address printed on the TDS certificate will be the address registered with PAN card authorities at the time when you had made an application for PAN.
Q32 What to do if there is change in the address?
If your current communication address is different from the address given for PAN card application, then please change the address through NSDL or UTITSL.
Q33 When will the TDS certificate be dispatched?
Q34 How to view the credit of the Tax Deducted (TDS) by the company?
You can view/receive the TDS information from NSDL website (in Form 26AS) by simply registration on NSDL website. Please visit the site for further details: https://incometaxindiaefilling.govt.in/portal/login.do
Q35 What is the significance of furnishing Permanent Account Number?
As per the provision of income tax, every person receiving any sum or income from which tax would be deducted should furnish his PAN to the person deducting the tax. Please note if PAN is not furnished then form 15G/H & other Exemption Certificate submitted will be invalid and tax will be deducted at the higher rate as applicable.In the absence of PAN, no credit of the tax deducted shall be available in Form 26AS on the NSDL website. Also if PAN is not submitted, no TDS certificate will be generated from TIN website for the tax deducted by the company.
Q36 Is it not enough to furnish the form only once at the time of placing the deposit?
No. Since there may be changes in the Income Tax laws, the Form 15G/H is required at the beginning of each financial year or at the time of deposit, where applicable.
Q37 In case if there is an urgent need for money, can a withdrawal be made from deposit?
According to the direction of RBI, no withdrawal of deposits can be made within three months from the date of deposit/renewal of deposit.
Q38 Can a withdrawal be made from the deposit after 3 months?
Yes. Premature withdrawal can be made after 3 months from the date of deposit/renewal as per the Directions of Reserve Bank of India and the terms and conditions of the company.
Q39 Can a premature proceeding be paid favoring the second/third depositor?
No. Premature payments will be made to the first depositor only. Further, for more clarifications on Death/POA cases (with/without) you may contact us on 022-66526000 or email on [email protected]
Q40 Will the deposit be paid back in cash?
No. Deposit will be paid back only to the corresponding bank account updated.
Q41 Can you send the payments directly to the depositor's bank?
Yes. The payment can be sent directly to your bank after informing the depositor of the same.
Q42 What is the process of taking premature withdrawal?
Premature withdrawals are not allowed for non-cumulative quarterly cases from 20th till the last date, during June, September, December and March months owing to quarterly interest payout accounting. Premature withdrawals are not allowed for non-cumulative half yearly cases from 20th till the last date during September and March owing to half yearly interest payout accounting. Additionally no premature withdrawal is allowed from March 20th till April 1st of every year owing to annual accounting closure.
Q43 Will you allow loan on deposit?
Loan may be granted against Mahindra Finance Deposit up to 75% of the deposit amount. Loan will be given to any depositor who has live FD in our company which is more than 3 months old .The FDR will be marked with lien against the release of the loan. However, granting of loan will be at the sole discretion of the company. No loan will be granted against minor & deposits made by NRIs.
Q44 What is the rate of interest chargeable for loans?
FD investment amount carrying interest @ 2% per annum (at half yearly rest) above the FD interest rate on cumulative basis.
Q45 If the sole depositor dies, what are the documents required?
An attested copy of death certificate, term deposit receipts, will or testamentary disposition, if any, or an attested copy of legal heirship certificate issued by a Tashildar/corporations.
Q46 Do you accept NRI deposits?
We accept deposits from NRI on a non-repatriation basis. In case of RBI notification "RBI/2004/179 A.P (DIR Series) Circular No. 89 dated on April 24, 2004", deposits by NRIs with person other than authorized dealers/authorized bank by debit to NRO accounts may continue as hitherto provided that the amount deposited with such entities does not represent inward remittances or transfer from NRE/FCNR (B) account into the NRO account. The terms and conditions governing the NRI deposits are given under Acceptance of deposits can be made only by Indian Rupee through NRO account. NRI Deposits shall be accepted only through payments made from the depositors NRO a/c in India. Deposits with funds transferred From NRE or FCNR (B) a/c will not be accepted. NRI Deposits shall not be accepted by any inward remittance from overseas. The NRI deposits have given the following declaration: The amount deposited with Mahindra & Mahindra Financial Services Ltd. represent amount transferred from NRO account. Further, this amount does not represent inward remittance from overseas to NRO account or transfer of fund from NRE/FCNR(B) account to NRO account.
The depositor has to furnish his NRO bank account no. as both the principal and the interest shall be credited to the depositor’s NRO bank a/c only. Tax will be deducted at the rates prescribed by the income tax law in force from time to time from the interest amount irrespective of the quantum of interest. INCOME TAX PROVISION RELATING TO FIXED DEPOSITS: TDS with respect to NRI deposits The limit of Rs 5000/- on interest for the purpose of tax is not applicable. Declaration u/s 197 in Form 15G/H for non-deduction of tax will not be applicable. However, a lower deduction certificate obtained from the income tax department can be furnished for claiming nil or lower rate of tax. Tax rate will be 30.9% as per the provision of section 195 of the Income Tax Act,1961. If Double Tax Avoidance Agreement (DTAA) exists with the country of which the investor is a resident, then the applicable tax rate will be lower of DTAA rate or income tax rate. However, to claim the benefit of the DTAA rate, the Tax Residency Certificate will have to be furnished. In the event of non-furnishing of the Tax Residency Certificate, the higher tax rate as per the income tax act will apply. Further, to claim the lower rate as per the DTAA, Indian PAN will also be required otherwise the tax rate will be 30.9% as per the Income Tax Act. The depositor are requested to furnish details of their Indian and overseas address. No loan against NRI deposits will be allowed.
Q47 Can I apply online?
Yes, you can invest online by clicking Here
Q48 How can I renew the deposit?
The renewal application along with deposit receipt needs to be sent to FD processing center 15 days prior to maturity with revenue stamp & due signatures. The renewed certificate will be sent to the investor within 10 days after maturity. Further, you can renew the deposit online by clicking Here
Q49 What are options of renewal?
An existing FD investor can renew their deposit either the principal amount or complete maturity amount. However, investor cannot do additional investment while renewing the FD.
Q1 How do I invest in mutual funds and what is the procedure?
You can invest using any of the following investment procedures:
Q2 How do I know about the scheme's performance in the past?
The past performance of any scheme can be tracked from the scheme's factsheet.
Q3 How do I view my investment NAV updates?
You can log on to the Mahindra Finance website to view your investment Portfolio/ NAV updates for your investment portfolio.
Q4 Where do I get information on the best performing funds?
You can refer to our daily analyser report for best performing funds.
Q5 How and when can I liquidate my investment?
In case of close-ended funds, liquidity is available only when the fund becomes open-ended, as per the KIM (Key Information Memorandum) or as specified by the AMC (Asset Management Company). In case of open-ended funds, you can redeem your investment(s) at any time, subject to deduction of exit load (if any applicable) of respective schemes.
Q6 How do I know who the Fund Manager is? Also, how do I find out about his past performance?
You can refer to the scheme offer document.
Q7 How do I know the performance of my mutual fund investment?
You can log on to the Mahindra Finance website to view your investment portfolio through us.
Q8 How do I redeem my investment?
Q9 Can I increase/decrease/switch my SIP (Systematic Investment Plan) and lump sum amount?
Yes, you can do so (as per scheme offer document)
Q10 How do I change my bank account details and nominee details?
To change your details, you must fill in the transaction slip to update your latest details along with supported documents and submit it to the respective Registrar/AMC or to your MMFSL Relationship Manager.
Q11 How do I get to know the dividend history of my investment?
You can view the dividend history of your investment from your investment portfolio.
Q12 How do I change my address and contact details?
To change your address details, you must fill the KYC form (for modification) along with supported documents such as self-attested latest address proof, pan card copy and submit it to the respective AMC/Registrar or your Relationship Manager, so it will automatically update with each AMC wherever your PAN no exists as a 1st/Sole Holder.
Q1 What are the main lines of businesses of Mahindra & Mahindra Financial Services Ltd.?
MMFSL is one of the leading non-banking finance companies (“NBFCs”) with customers primarily in the rural and semi-urban markets of India. We are part of the Mahindra group, which is one of the largest business conglomerates in India. We are primarily engaged in providing financing for new and pre-owned auto and utility vehicles, tractors, cars and commercial vehicles. We also provide housing finance, personal loans, financing to small and medium enterprises, insurance broking and mutual fund distribution services. Through its subsidiaries and JVs, the company has participated in the insurance broking business, housing finance business, wholesale inventory financing to the dealers and retail-financing to customers in the United States.
Q2 Where can I obtain information on the company's subsidiaries and associate companies?
The details can be accessed from our website – www.mahindrafinance.com and is also available in the Annual Report of the company, which is a downloadable PDF document from this site.
Q3 What is the company's performance for the last financial year closing?
In INR (Rs. Crores)
In USD millions
MMFSL and group
Q4 Where can I obtain information periodically on the company's performance?
The Company on a periodic basis provide the Stock Exchange with disclosures as required by law which amongst others includes quarterly financials. The Company further updates its website with the following financial information viz. quarterly financials, annual reports, investor presentation as well as transcripts of the conference call undertaken by the Company to update its shareholders and general public at large. The same is provided on the Company website under the Investor Zone Additionally, the section is updated in the event of any specific information which needs to be communicated to the Investors.
Q5 What is the credit rating of the company?
The current credit ratings of the company from various Indian rating agencies are:
Q6 What is the address of the registered office of the company?
The address of the registered office of the company is:
Mumbai - 400 001
Q7 What is the address of the corporate office of the company?
The address of the corporate office of the company is:
Mahindra Towers, Dr. G. M. Bhosale Marg, K. Kurne Chowk, Worli,
Mumbai - 400 018
Q8 What is the Corporate Identity Number of Mahindra & Mahindra Financial Services Limited
The Corporate Identity Number of the company is L65921MH1991PLC059642.
Q9 When does the company's financial year begin and end?
The company's financial year begins on 1st April and ends on 31st March.
Q10 How does the company interact with Investors? Are these interactions open to the general public?
The company conducts quarterly conference calls post announcement of quarterly results. Transcripts of the conference call are available on this website for the benefit of the general public. The company also conducts an Annual meet for Institutional Investors and Analysts after announcing results of Q4 and the full year. The presentation materials used during these meets are available for download on this website. Investors can also interact with the company during the Annual General Meeting (AGM) held every year. The company also participates regularly in domestic and overseas conferences, Investor meets and non-deal road shows. All presentations made during such events are available for download from this website.
Q11 How does one contact the company?
Investors desirous to communicate with the company can send an e-mail to [email protected]
Also, one can write to:
Mahindra Towers, 4th Floor, Dr. G. M. Bhosale Marg, K. Kurne Chowk, Worli, Mumbai - 400 018
Q12 When did the company go public? Which year did it list its stock?
MMFSL was incorporated on 1st January, 1991 as a Public Limited company name Maxi Motors Financial Services Limited under the Companies Act, 1956. MMFSL shares were listed on the Bombay Stock Exchange (BSE) in 2006.
Q13 Which are the exchanges where the company is listed?
Shares of the company are listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE).
Q14 What is the company code in the exchanges where the company is listed?
BSE - 532720 NSE - M&MFIN The Demat International Security Identification Number (ISIN) in NDSL and CDSL for equity shares are: INE774D01024 (new - for equity shares with face value of Rs.2 per share)
Q15 What is the history of bonus issues and stock split for the company in last 10 years?
In 1996, a bonus issue was made in the ratio of four bonus equity share for every one share of face value Rs.10 per share held in the company. A stock split occurred in 2012, where every equity share of face value Rs. 10 per share split into 5 equity shares with a face value of Rs.5 per share.
Q16 In which month is the Annual General Meeting (AGM) usually held?
The company’s AGM is usually held in the month of July every year.
Q17 How often does the company organize Investor/Analyst days?
The company conducts quarterly conference calls after announcing the quarterly results. Transcripts of the conference call are available on company’s website for the benefit of shareholders and the general public. The company also conducts an Annual meet for Institutional Investors and Analysts after announcing results of Q4 and the full year. The presentation materials used during these meets are available for downloads from this website. Investors can also interact with the company during the Annual General Meeting (AGM) held every year.
Q18 Does the company have any trading window closure period?
Yes. The company follows trading window closure prior to its earnings release every quarter. During this period, the company or any of its officials will not interact with any investors/analysts. The trading window closure starts 15 working days prior to the date on which the earnings are going to be released.
Q19 When is the dividend paid?
Dividend is approved every year at the AGM and paid immediately thereafter.
Q20 I have purchased MMFSL shares, how do I get them registered in my name and how long will it take?
You will have to send the share certificates and the Share Transfer Deed ( Please refer Form SH-4) duly filled in, executed after payingStamp duty of Rs. 25 paise for every Rs. 100 or part thereof of the value of shares as per Notification No. SO 130(E), dated 28-01-2004 issued by the Ministry of Finance, Department of Revenue, New Delhi. Please note that copies of self attested pan cards and any document evidencing address proof ( either of ration card, passport, driving license etc.) of all the transferees as well as the transferor are mandatory for registration of transfers. The shares, along with the Share Transfer Deed and copies of self attested pan cards along with the address proof will have to be sent to Karvy Computershare Private Limited at the following address: Karvy Computershare Private Limited Unit : Mahindra & Mahindra Financial Services Limited Karvy Selenium Tower B, Plot 31-32, Gachibowli Financial District, Nanakramguda, Hyderabad - 500 032 Phone : + 910406 7161518 Email : [email protected] It takes 15 days to process the transfer. In case of rejection or any valid objection, intimation is sent to the shareholder within 15 days from the date of receipt of request for transfer. Once the shares are registered in your name, you will receive the original share certificates duly endorsed/transferred. It is advisable to get your shares dematerialized through your Depository Participant. Electronic transactions do not attract any stamp duty, however each Depository Participant may levy a transaction charge. The rate should be confirmed with your depository participant beforehand. Please refer to the section pertaining to dematerialization of shares for more details.
Q21 I would like to gift some shares to my children/relatives. How do I get them registered in their names? Does this involve stamp duty?
The procedure for registration of shares gifted (held in physical form) is the same as the procedure for a normal transfer. The stamp duty payable for registration of gifted shares would be @ 25 paise for every 100 rupees or part thereof, of the market value of the shares prevailing as on the date of the document, if any, conveying the gift or the date of execution of the transfer deed, whichever is higher. In case the shares held in demat form are gifted, no stamp duty is payable, however there are certain transaction charges which are levied by the concerned Depository Participant.
Q22 Where should I send the shares for transfer? Can I hand them over at your Branch Office?
Registration of Share Transfer is carried out only at:
Karvy Computershare Private Limited
Unit : Mahindra & Mahindra Financial Services Limited
Karvy Selenium Tower B,
Plot 31-32, Gachibowli Financial District,
Hyderabad - 500 032
Phone : + +91 040 6716 1518
Email :[email protected]
You will have to lodge the shares, either by personal delivery or through post/reputed courier. Since our Branch Offices do not handle share transfer processing, kindly do not hand over your shares at Branch offices or other offices of our Company.
Alternatively, you may lodge shares with our secretarial department at Mahindra & Mahindra Financial Services Limited, Mahindra Towers, P. K. Kurne Chowk, Worli, Mumbai 400 018.
Q23 What is the stamp duty on shares transfer? Where do I get these stamps?
The stamp duty applicable on share transfer is at 0.25% of the market value of the underlying shares on the date of execution of the transfer deed.
You can get the Transfer Deed franked with the requisite stamp fee by any bank where franking services are available.
Q24 How do I ensure that the Transfer Deed is complete before sending it to the Company?
When the Transfer Deed with the filled in transferor’s details comes to you, please ensure that the requisite details such as folio number, certificate number, and distinctive number, name of the holder, name and address of witnesses are filled in. Please also ensure that the Transfer Deed is signed by the transferor(s) (signatures of all holders in case of joint holding) and the witness and is accompanied by the self attested copies of PAN Card of both, the transferor and the transferee.
Please note that attestation of transferor’s signature by a Manager of a nationalized bank is necessary where the transferor holds a savings account, however there will be rejection for transfer on account of signature mismatch despite of attestation being done.
Please fill in all the columns of the transfer deed, sign as transferee at appropriate places and arrange for payment of stamp duty at 0.25% of the market value on the date of execution of the transfer deed. Please ensure that the transfer deed is duly filled in and executed as explained, to avoid any discrepancy/objection on lodgement.
Q25 I want to add another person as a joint-holder to my shareholding. What is the procedure that I should follow?
To add a joint-holder name to your shareholding, please execute a stamped transfer deed and submit the same to the Karvy for transfer. Please note that such additions amount to a change in ownership of shares and the transfer procedure explained above has to be followed.
Q26 I have purchased MMFSL shares long back but forgot to get them transferred in my favour. What is the procedure that I should follow now?
Please refer Answer 1.
Q27 Is submission of Permanent Account Number (PAN) mandatory for transfer/ transmission / transposition of shares in physical form?
SEBI has made it mandatory to furnish a copy of the PAN to the Company/ R&TA in the following cases, viz., (a) for securities market transactions and off-market transactions involving transfer of shares in physical form; (b) Deletion of name of the deceased holder(s), where the shares are held in the name of two or more shareholders; (c) Transmission of shares to legal heir(s), where deceased shareholder was the sole holder of the shares; and (d) Transposition of shares - where there is a change in the order of names in which physical shares are held jointly in the names of two or more shareholders.
Q28 What should transferee (purchaser) do in case transfer form is returned with objections?
Transferee (purchaser) needs to immediately proceed to get the errors/ discrepancies corrected. Transferee needs to contact the transferor (seller) either directly for rectification or replacement with good securities. After rectification or replacement of the securities, the same should be resubmitted for effecting transfer. In case the errors are non-rectifiable, purchaser has recourse to the seller to get back his money.
Q29 In case of joint holdings, in the event of death of one shareholder, how do the surviving shareholders get the shares in their names?
The surviving shareholders are required to submit a request letter supported by a self attested copy of pan card of all surviving holders, an attested copy of the Death Certificate of the deceased shareholder and the relevant share certificates. It is advisable if the documents are accompanied by a duly executed Transmission Form. The form is available for download on the website. The request letter duly completed and signed by the survivors, as per the specimen signatures registered with Karvy so that the name of the deceased can be deleted from the Company's records as well as from the certificates.
Attestation on the death certificate should be done by a First Class Magistrate, Gazetted Officer and the Notary Public under his official seal stating full name, address, and registration no. (in case of notary public).
The Company, on receipt of the said documents, will delete the name of deceased shareholder from its records and return the share certificates to the applicant/registered holder with the necessary endorsement.
For securities held in electronic form, please contact your depository participant.
Note: As per SEBI Circular dated October 28, 2013, the timeline for processing the transmission requests by the DP for securities held in dematerialized form is 7 days and by the Company/R&TA for the securities held in physical form shall be 21 days, after receipt of the prescribed documents from the claimants/legal heirs.
Q30 If a shareholder who held shares in his sole name dies without leaving a will, how can his legal heir/s (either husband/wife/son/daughter, etc.) get the shares transmitted in their names?
The legal heirs are required to submit the certificates along with the attested copy of the Succession Certificate or Probate of Will or Letter of Administration obtained in respect of the sole holding. The transmission form duly completed (which is available on our website) and signed by the legal heir(s)/executor(s) whose signature(s) should be verified by his/their bank manager under his official seal stating his full name, designation with name and address of the bank. Attestation on the legal document should be done by a Notary Public under his official seal stating full name, address and registration no.
In case you do not have any such form of Legal Representation, please write to Karvy for further advice.
In case value of transaction is less than Rs. 2 lakh, the request for transmission of shares will be processed based on Indemnity, Affidavit and Certificate from Legal Heir. In case the value of transaction is more than Rs. 2 lakh than documents like Succession Certificate, Probate of Will etc is essential. Hence, this reply should be considered for briefing the legal & non-legal formalities of transmission of shares.
Q31 If the deceased family member who held shares in his/her own name (single) leaves a Will, how do the legal heir/s get the shares transmitted in their names?
The legal heirs are required to get the Will probated by the High Court/District Court of competent jurisdiction and then send us a probated copy of the Will. This should be accompanied by a relevant schedule/annexure setting out the details of the shares, the relevant share certificates in original, the transmission form for transmission, self attested pan card and address proofs of all the claimants.
Q32 A and B had shares in MMFSL. Both of them died. How do I get the shares transmitted in my name?
To get the shares transmitted in your name, kindly obtain a Succession Certificate/Letter of Administration of the last deceased joint holder in your favour and follow the procedure for transmission of shares.
Q33 I have already produced the attested/registered Will. Since getting it probated would take a long time and money, is it possible to avoid that procedure?
In order to ascertain that Will in question is the last Will and testament made by the deceased, it is important that the same is authenticated/probated by the Court. This is to protect the interest of the investors at large and to obviate any future claims/disputes on the same.
Q34 The name of a joint holder was included only for convenience by the first holder. I am the only heir. Could you transfer the shares in my name as per the will/probate?
As per law, the joint holder is deemed to be having indivisible ownership of the joint property and the Company cannot ascertain as to how or why the name was included. As per the Articles of Association of the Company, the surviving joint holders are the only persons recognised as having title to the shares.
Q35 What is Dematerialisation of shares and what are its benefits?
Dematerialisation (or Demat) signifies the conversion of a share certificate from its present physical form to electronic form for the same number of holdings.
It is a direct application of scope provided by the tremendous progress made in the area of Information Technology, whereby voluminous and cumbersome paper work involved in the scrip based system is eliminated.
It offers scope for paperless trading through state-of-the-art technology, whereby share transactions and transfers are processed electronically without involving any share certificate or transfer deed after the share certificates have been converted from physical to electronic form.
Demat attempts to avoid the time consuming and complex process of getting shares transferred in the name of buyers and also aims to shirk inherent problems of bad deliveries, delay in processing, fraudulent interception in postal transit, etc.
Dematerialisation of shares is optional and an investor can still hold shares in the physical form. However, he/she has to demat the shares if he/she wishes to sell the same through the Stock Exchanges. Similarly, if an investor purchases shares, he/she will get delivery of the shares in demat form.
The Depositories Act, 1996 has been enacted to regulate the matters related and incidental to the operation of Depositories and demat operations. Two Depositories are in operation - National Securities Depository Limited (NSDL) and Central Depository Services Limited (CDSL)
Q36 How does the Depository System operate?
The operations in the Depository System involve the Depositories, Depository Participants, Company/Registrars and Investors.
A Depository (NSDL and CDSL) is an organisation like a Central Bank, i.e. Reserve Bank where the securities of an investor are held in the electronic form through Depository Participants.
A Depository Participant is the agent of the Depository and is the medium through which shares are held in the electronic form. They are also the representatives of the Investor, providing the link between the Investor and the Company/ Registrar through the Depository.
To draw an analogy, the Depository System functions in a manner similar to a banking system. A bank holds funds in accounts whereas a Depository holds securities in accounts for its clients. A bank transfers funds between accounts while a Depository transfers securities between accounts.
In both systems, the transfer of funds or securities occurs without the actual handling of funds or securities. Both, the bank and the Depository, are accountable for the safe keeping of funds and securities respectively. The Company signs an Agreement with NSDL/CDSL (the depositories) and installs the necessary hardware/software for operations.
Q37 How do I demat my shares?
First, please open an account with a Depository Participant (DP) and obtain a unique Client ID number. Thereafter, kindly fill up a Dematerialisation Request Form (DRF) provided by the DP and surrender the physical shares intended to be dematted to the DP.
Upon receipt of the shares and the DRF, the DP will send electronic requests through the Depository to the Company/Registrar for confirmation of demat. Each request will bear a unique transaction number.
Simultaneously, the DP will surrender the DRF and the shares to the Company with a covering letter requesting the Company/Registrar to confirm the demat. After verifying the documents received from the DP, the Company/Registrar will confirm the demat to the Depository.
This confirmation will be passed on from the Depository to the DP, which holds your account. After receiving this confirmation from the Depository, the DP will credit the account with the dematerialized shares. The DP will then hold the shares in the dematerialized form on your behalf and you become the beneficial owner of these dematerialized shares.
Q38 Once my shares are dematted, can I ever get them converted into physical shares?
If you hold shares in the electronic form, you have the option of converting your holding to the physical form by submitting a Rematerialisation Request Form (RRF) through your DP. The procedure is as follows:
Q39 What are the charges to be paid to demat one's physical shares? Will it be paid by the Company or do I have to pay for it?
The charges for demat have to be borne by the shareholder. The charges differ from DP to DP and therefore you will have to contact your DP for details regarding the same.
Q40 I have purchased some shares in paper form. Can I directly give the share certificates to my Depository Participant for dematting them in my favour?
Shares should be registered in your favour before they can be dematted. Please follow the procedure explained in the section above pertaining to transfer of shares.
Q41 Is it a fact that MMFSL shares are to be traded compulsorily in Demat Form? Do I have the option of holding them in physical form?
Yes. With effect from 1sh April, 2019 it has become mandatory to trade shares in demat form. However, you can exercise the option of holding the shares in physical form.
Q42 How do I get my dividends on dematted shares? Will I get the Annual Report after I demat my shares? Will I be able to attend the AGM?
On the Record date, the Depository Participants will provide a list of demat account holders indicating the number of shares held in electronic form (known as Benpos – Beneficiary Position). On the basis of Benpos, the Company will make dividend payments in favour of the demat account holders.
The rights of the shareholders holding shares in demat form are at par with holders of shares in physical form. Hence, you will be eligible to procure the Annual Report and can rightfully attend the AGM as a shareholder.
It is advisable to register your NECS mandate with your Depository Participant to enable us credit all your dividends electronically.
Q43 What are the chances of any fraud/disputes in using a demat account? Whom should I approach in such cases?
Common risk factors applicable to trading in physical shares like mismatch in signatures, loss in postal transit, etc., are absent since dematted shares are traded scrip-less.
In case of any dispute, please contact your Depository Participant would have to be approached for resolution of the same.
Q44 Can I pledge my shares in demat form to avail any funding/loan arrangement with my bankers?
Q45 Why can't the Company take request for change of details recorded in the demat account?
As per the Depository Regulations, the Company/ RTA is obliged to take on record the details of shareholders (having shares in dematerialised form) furnished by the concerned Depository Participant. The Company/ RTA cannot make any change in such records received from the Depository.
Q46 Can shares held jointly in physical form be dematerialised, if the sequence of names mentioned in certificate differs from sequence of names as per beneficiary account?
Depositories provide “Transposition cum Demat facility” to help joint holders to dematerialize securities in different sequence of names. For this purpose, DRF and Transposition Form should be submitted to the DP.
Q47 What are the documents required for transposition-cum-deletion request?
Transposition form (available on the website of the Company) to be filled and signed by the surviving shareholders.
Q48 What is SMS alert facility?
NSDL and CDSL have launched SMS Alert facility for demat account holders whereby the investors can receive alerts for debits and credits in their demat accounts. Under this facility, investors can receive alerts, a day after such debits (transfers) / credits take place. These alerts are sent to those account holders who have provided their mobile numbers to their DPs. Alerts for debits are sent, if the debits (transfers) are up to five ISINs in a day. In case debits (transfers) are for more than five ISINs, alerts are sent with a message that debits for more than five ISINs have taken place and that the investor can check the details with the DP.
Q49 What is nomination facility and to whom is it more useful?
Section 72 of the Companies Act, 2013 provides the facility of nomination to shareholders. This facility is mainly useful for individuals holding shares in sole name. In the case of joint holding of shares by individuals, nomination will be effective only in the event of death of all joint holders.
Q50 What rights are conferred on the nominee and how can he exercise the same?
As per the provisions of Section 72 of the Companies Act, 2013 the nominee is entitled to all the rights in the securities of the deceased shareholder in relation to such securities to the exclusion of all other persons. In the event of death of the shareholder, all the rights of the shareholder shall vest in the nominee. In case of joint holding, all the rights shall vest in the nominee only in the event of death of all the joint holders. The nominee is required to apply to the Company or to the RTA or to the DP as may be applicable by reporting death of the nominator along with the attested copy of the death certificate.
Q51 Who can appoint a nominee and who can be appointed as a nominee?
Individual shareholders holding the shares / debentures in single name or joint names can appoint a nominee. In case of joint holding, joint holders together have to appoint the nominee. An individual having capacity to contract only can be appointed as a nominee. Minor(s) can, however, be appointed as a nominee provided the legal guardian is available.
Q52 How do I make a nomination with regard to my shareholding?
To make a nomination, in respect of the shares held in demat form, please submit a duly filled in and signed nomination form (Form SH-13) in duplicate. If you hold shares along with other holders, then all holders are required to sign the nomination form.
Nomination Form is available on the website for download.
Nomination in respect of shares held in physical form can be sent to the Company/ RTA. After the Company/ RTA receives the form and finds it in order, a registration number will be allotted to the nomination. A duplicate copy of the nomination form submitted by you will then be returned to you with an endorsement indicating the registration number and date.
In case of shares in dematerialised form, your nomination has to be recorded with your Depository Participant.
Option for multiple nominations for each folio is also available.
Q53 Do I have to send my share certificates along with the nomination form?
It is not necessary to send your share certificate at the time of registration of nomination.
Q54 My shares are held in joint names. Are the joint holders nominees to the shares?
Joint holders are not nominees. They are joint holders of the relevant shares. In the event of death of any one of the joint holders, the surviving joint holder/s of the shares is/are the only person/persons recognized by the Company as the holders of the shares.
Q55 Can a nomination once made be changed?
A nomination once made can be revoked by submitting a fresh nomination. If the nomination is made by joint holders, and one of the joint-holders dies, the surviving joint holder/s can make a fresh nomination by revoking the existing nomination.
Nomination Form for variation is available on the website for download.
Q56 Is nomination form required to be witnessed?
A nomination form must be witnessed.
Q57 What is the legal position of the nominee in case of death of the shareholders?
In case of shares held by sole holder, upon the death of the shareholder, the nominee, to the exclusion of any other legal heir/beneficiary, is the only person in whom the shares vest. In other words, in case of a valid nomination, the Company will not entertain any claim from legal heirs or beneficiaries and the shares will be transmitted only in favour of the Nominee.
In case the nomination is made by joint-holders, it will come into play only upon the death of all the joint holders. Therefore, if one of the joint shareholders dies, the shares will devolve on the surviving shareholders to the exclusion of the nominee. In this case, the surviving shareholders may make a fresh nomination if they so desire.
Q58 What is the procedure for the nominee to get the shares in his name?
In case of shares held in the physical form, upon the death of a shareholder, the nominee is entitled to get the shares transmitted in his favour. He/she is required to submit a notice in writing to this effect along with the original share certificate and an attested copy of the death certificate of the deceased shareholders.
If a nominee opts for registration of shares in his/her name, he/she has to submit a Transmission Form along with a copy of the pan card and proof of address, e.g. copy of passport, driving license, voter's identity card or such other proof, to the satisfaction of the Company.
Upon scrutiny of the documents submitted by the nominee, shares will be transmitted in his/her favour and share certificates will be returned to him/her duly endorsed.
In case of shares held in the demat form, please contact your DP.
Q59 I have shares in demat form. Can I send the nomination form to the Company for making a nomination with respect to my shareholding?
For making a nomination with respect to dematted shares, you will have to approach your DP.
Q60 I have lost/misplaced my share certificates, what are the steps that I should take to obtain duplicate share certificates?
Please inform our Registrar and Share Transfer Agent viz. Karvy Computershare Private Limited (‘Karvy’) about the loss of share certificates. It is advisable to lodge a complaint with the local Police Station. Kindly send Karvy an acknowledged copy of the Complaint/ FIR for advice on the further course of action.
Kindly state following:
If you do not know the number(s) of the missing certificate(s) please provide the number(s) of the certificates still in your possession. Please also state if the certificate(s) is/are lost or stolen. If the certificate(s) is/ are stolen, we will require the F.I.R as issued by the Police. You are requested to intimate the Company/RTA regarding the lost/stolen share certificates. We will send you the documents to be executed for issue of duplicate certificates.
We shall immediately mark a caution on your folio to prevent any further transfer of shares covered by the lost share certificates.
Upon receipt of intimation about loss of certificates, we will revert with the required formalities to be complied with for obtaining duplicate certificates.
Q61 I have lost my share certificate with transfer deeds duly executed by me. How should I proceed to obtain duplicate share certificates?
Please contact the seller who would communicate the same to the Company/RTA and apply for the issue of duplicate share certificates. On receipt of the same, you may proceed to complete the transfer of shares by executing the fresh Trasfer Deed in SH-4 format.
Q62 What action should I take if I retrieve the original share certificate, which I had reported to the Company to be lost?
Please surrender the original share certificate to Karvy if duplicate share certificates have been issued. However, if the original share certificates are found before you comply with the procedure for obtaining duplicate share certificates, please inform Karvy immediately so that we can remove the caution from your folio immediately.
Q63 If there is a change in my address, what is the procedure to get it recorded with the Company?
A letter duly signed by the sole/joint holders stating the new address and all the Folio Nos. must be sent to Karvy. You must ensure that the signature of the first holder is as per the specimen signature recorded with Karvy.
A computerized acknowledgement will be sent to your new address confirming the updation of the change in our records.
In case you have dematerialized your holdings, please write to your DP immediately ensure that you receive a confirmation from them having noted your new address.
Q64 Can there be multiple addresses for a single folio?
No. There can be only one registered address for one folio.
Q65 If the shares are dematted, what is the procedure for change of address?
Since your Depository Participant maintains the records of your dematted shares, you have to approach your DP to effect any change in your address.
Q66 I have not received my dividend. What action do I take?
You may write to Karvy furnishing the particulars of the dividend not received. Also quote your folio number/client ID particulars (in case of dematted shares). We will check our records and issue a duplicate dividend warrant if the dividend remains unpaid in the records of the Company.
Q67 What is the procedure for obtaining a duplicate dividend warrant?
No duplicate can be issued during the validity of the original warrant. Hence, if the validity period of the lost dividend warrant has not yet expired, you will have to wait till the expiry date. However, once the validity period has expired, if the dividend warrant is still shown as unpaid in our Bank Statement, we shall issue a duplicate warrant expeditiously on receipt of the Indemnity Letter which can be downloaded by the investors.
Q68 Why do shareholders have to wait till the expiry of the validity period of the original warrant? Is it possible for you to issue stop payment instructions to the bank for the original warrant and issue a duplicate immediately?
Since the dividend warrants are payable at par at all branches of the dividend banker across the country, it is not practically possible for banks to issue stop payment instructions. Hence, it becomes necessary for us to wait till the expiry of the validity of original warrant. The warrant is issued in the name of the shareholder only so that the fraudulent encashment of the warrant is very remote or negligible.
Q69 Can I claim old dividends relating to past years that I have not received?
Dividend lying in the Unpaid Dividend Account which remains unpaid or unclaimed for a period of seven years is required to be transferred to the Investor Education and Protection Fund (IEPF). To ensure maximum disbursement of unclaimed dividend, the Company sends reminders to the concerned investors, before transfer of dividend to IEPF.
The unpaid / unclaimed dividends upto Dividend 2011-12 has been transferred to the IEPF Account of the Central Government.
Any person whose shares, unclaimed dividend, matured deposits, matured debentures, application money due for refund or interest thereon, sale proceeds of fractional shares, redemption proceeds of preference shares etc. has been transferred to the IEPF Fund, may claim the shares under provision to sub-section (6) of Section 124 or apply for refund, under Clause (a) of sub-section (3) of Section 125 or under proviso to sub-section (3) of Section 125, as the case may be, to the Authority by making an application in Form IEPF-5. Shareholder may claim from IEPF Authority both the unclaimed dividend amount and the Equity Shares transferred to IEPF Authority by submitting an online application in Form IEPF-5 available on the website www.iepf.gov.in. Upon submission, Form IEPF-5 shall be transmitted online to the Nodal Officer of the Company for verification of claim. You are requested to please send physical copy of Form IEPF-5 along with physical Share Certificate(s), Indemnity Bond, Advance Receipt and any requisite document(s) enumerated in the said Form IEPF-5 duly signed by you (as per registered specimen signature) to the Nodal Officer of the Company or to KFin Technologies Private Limited, Registrar and Transfer Agents of the Company.
As per Section 124 of the Companies Act, 2013, all shares in respect of which dividend has not been paid or claimed for seven consecutive years or more shall be transferred by the Company in the name of IEPF. Further, the shareholders whose amounts and shares would be transferred to IEPF as above, would be entitled to get refund of the dividend and claim the transfer of shares from IEPF after complying with the prescribed procedure under the Companies Act, 2013.
Q70 Where can the status of unclaimed dividend not transferred to IEPF account be verified?
The Company has uploaded the details of unpaid and unclaimed dividend amounts lying with the Company on the website of the Company "(www.mahindrafinance.com)which can be accessed by the shareholders.
Q71 In order to protect against fraudulent encashment, I want to incorporate the details of my bank account in my dividend warrant. What is the procedure that I should follow?
If you hold shares in physical form, please submit the NECS Mandate form, which can be downloaded from our website, duly executed along with a copy of cancelled cheque to Karvy which will be incorporated in all your future dividend payments.
However, if you hold the shares in demat form, these details will have to be provided to the Depository Participant with whom you have a demat account.
Q72 What is National Electronic Clearing Service (NECS)?
Under this system, you can receive your dividend electronically by way of direct credit to the registered bank account with DP/Company/RTA. This expedites payment through credit to your account compared to dividend warrants in the physical form.
Q73 How can I avail of the National Electronic Clearing Service facility?
If you are holding shares in physical form, you are required to submit the NECS form, which can be downloaded from our website, duly completed along with a photocopy of cheque leaf. You may submit the same to Karvy which shall take due note of the same. All subsequent dividends will be paid to you through direct credit to your bank account.
If you are holding shares in demat form, you may approach your Depository Participant for updating NECS mandate.
Q74 Is the NECS facility available across the country?
Q75 How does one get dividend on shares held in electronic form?
The Company obtains the details of beneficiary holders from the Depositories as on the date of the book closure /record date fixed by the Board of Directors. Dividend in respect of shares held is normally paid electronically if the 9 digit Magnetic Ink Character Recognition (MICR) code is available in the said details. In the absence of the said MICR code, dividend warrants are issued and dispatched to the address of the shareholders.
Q76 How can I revalidate a dividend warrant?
Please return the outdated (stale) dividend warrant to the Company for revalidation or issuance of fresh cheque, as the case may be.
Q77 What happens to a dividend if not claimed within 7 years?
Dividends not claimed, within seven years from the date of its transfer to the unpaid dividend account, will be transferred to the Investor Education and Protection Fund (IEPF) established by the Government.
Q78 When is the unclaimed/ unpaid amount transferred to the IEPF Fund?
Pursuant to section 124(5) of Act, 2013, a company shall transfer any amount lying in the Unpaid Dividend Account for 7 years along with interest accrued, if any, thereon to the Fund.
Q78 What will be the course of action where the Company declares dividend on the shares which have already been transferred to the fund?
If the Company declares any further dividend on the shares which have already been transferred to the Fund, the amount received on such shares shall also be transferred to the Fund.
Q79 What is Green Initiative? Why should I register for the same?
Green Initiative is an effort of the Government of India which aims at reducing paper consumption thereby contributing to a greener environment.
Towards this end, the Ministry of Corporate Affairs vide its Circular Nos. 17/2011 dated 21.04.2011 and 18/2011 dated 29.04.2011 commenced the “Green Initiative in Corporate Governance” thereby allowing Companies to issue Annual Reports and other documents to the shareholders in electronic mode.
By registering for Green Initiative, every shareholder will get an opportunity to contribute to this noble cause for the benefit of our future generations. Moreover, there are other communication like Notice of Board Meeting, Quarterly Results, etc. which the Company sends periodically to those shareholders who have registered for E-Communication.
Q80 How do I register for E-Communication?
To register for E-communication, you need to have an email id. You may either write to Karvy or to the Company by filling up the Shareholders Information Updation Form for shares held in physical form.
For shares held in the demat form, you are requested to update the same with your DP.
Q81 What is the procedure for registering change of name of shareholders?
Shareholders holding shares in physical form may request the Company’s R&TA viz. Karvy for effecting the change of name in the share certificate(s) and records of the Company. Original share certificate(s) along with the supporting documents such as Affidavit (for change of name in case of marital status) duly attested copies of marriage certificate, court order, etc. should be enclosed. Karvy, after verification, will effect the change of name and send the share certificate(s) in the new name of the shareholders. Shareholders holding shares in demat form, may contact the concerned DP.
Q82 In the year 2013, the Company had sub-divided its shares from the face value of Rs. 10 each to Rs. 2 each. However, I still hold share certificates of Rs. 10 each. How do I exchange them with new share certificates of Rs. 2?
Please forward your old share certificates to Karvy along with a request letter signed by the registered shareholder(s).
Q83 We hold shares in joint names and would like to change the order of names.
Please forward your share certificates to Karvy along with a request letter duly signed by all the joint-holders as per the specimen signatures registered with Karvy.
Q84 Why do I register my Permanent Account Number (PAN)?
Registration of PAN details will safeguard the interests of the investors. PAN is a unique checkpoint to ascertain the genuineness of the request of the shareholders.
It is mandatory to be mention to open/operation the demat account in case of shares held in demat form.
Q85 What are the provisions relating to Tax on Dividend and Sale of Shares?
The provisions relating to tax on dividend and sale of shares are provided for ready reference of shareholders:
No Long Term Capital Gains (LTCG) tax is payable on sale of shares through a recognised stock exchange, provided Securities Transaction Tax (STT) has been paid and shares are sold after 12 months from the date of purchase. In any other case, lower of the following is payable as long term capital gain tax:
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